FAQ
How do I check the status of my order?
Upon placing your order, please allow 24-48 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. You can then track your order by going to this page: Track Your Order.
When will I receive my order?
Order processing takes 1-2 business days before shipment. Once your item/s is dispatched, the estimated delivery time is 8-12 business days, depending on your location. For remote areas, please allow an extra 5-10 business days.
Where are you shipping from?
We are pleased to offer free worldwide shipping as our products are sent directly from our Asia Pacific factory, allowing you to enjoy the benefits of affordable, high-quality, and innovative devices.
Do you ship internationally?
Yes! We ship worldwide to ensure that every customer can enjoy their shopping experience with us.
Is your website secure with my personal information?
Absolutely! We use SSL security to encrypt all your personal information. We do not store your credit card information; it is used one-time only upon purchasing your product. We never store any information about our customers' private details.
What should I do if I haven't received an order confirmation email or tracking updates?
If you haven't received an order confirmation email or tracking updates, please first check your spam/junk folder. If it's not there, ensure your email address is correct. If everything seems correct and you still haven't received anything, please contact our customer support team with your order number for assistance.
Does your website provide a quality guarantee for all the products being sold?
Absolutely! At Skin Sculpted, we are dedicated to developing the highest quality skincare devices, and we want you to be completely satisfied with your purchase. That's why we stand behind every sale with a 30-day money-back guarantee. If for any reason you are not satisfied with your order, please contact us, and we will fix it.